What to do if you need to raise a query
If you need help with anything on Grateful, the best way to contact us is through Messenger.
Option 1 – Messenger (recommended)
Open the Grateful platform or Help Centre
Click the chat bubble in the bottom right
Log your query
Send your message
✅ Fastest response
✅ Secure
✅ Automatically linked to your account
Option 2 – Email
You can also email us at:
📩 [email protected]
⚠️ Email is slower than Messenger and may delay your response.