How to log a support query using Messenger
Use Messenger once logged in for the fastest support.
It helps us see:
Your account
Your workspace
Your setup
Your issue history
How to send us a message
Go to the Grateful platform or Help Centre
Look for the chat bubble in the bottom right
1. Click on Contact support
2. Choose your role
If you are neither or unsure, you can log a ticket through 'Something else'
3. Click on the 'Create ticket' button
Follow the chat flow to select your support type, then click 'Create ticket' to open the ticket form.
4. Give us all the relevant details
As much detail as possible helps us swiftly resolve your query!
5. Click on Create ticket
ℹ️ You will receive ticket status updates and email notifications on your query! That’s it. We’ll reply as fast as possible.
Messenger is available:
24 / 7 for messages
Replies during support hours
Support hours:
⏱ Monday – Friday
⏱ 9 am – 6 pm (UK time)
✅ Best for:
Login problems
Tronc questions
Data issues
Urgent or complex support