How to log a support query using Messenger
Use Messenger once logged in for the fastest support.
It helps us see:
Your account
Your workspace
Your setup
Your issue history
How to send us a message
Go to the Grateful platform or Help Centre
Look for the chat bubble in the bottom right
Click it
Type your message
Press send
That’s it. We’ll reply as fast as possible.
Messenger is available:
24 / 7 for messages
Replies during support hours
Support hours:
⏱ Monday – Friday
⏱ 9 am – 6 pm (UK time)
✅ Best for:
Login problems
Tronc questions
Data issues
Urgent or complex support