Right now there's one way to redeem your points: move them onto your Square gift card, then spend the card at any of your employer's venues. Spending points in the Shop isn't available yet. We'll add a guide when it is.
What the Square gift card is
It's a reusable gift card that lives in your Grateful app, on the tab with the bank icon and your employer's name on it. When you move points onto it, they turn into pounds on the card. You can top it up as often as you like, and you can add it to Apple Pay or Google Pay so it sits in your phone's wallet too. Same card, same balance, wherever you open it.
The card is created the first time you move points onto it. Until then it shows £0 with a note saying so. That's normal.
Step 1 - move points onto your gift card
Tap the tab with the bank icon and your employer's name in the bottom bar. Your points balance and its pound value are at the top.
Tap Top up Card.
Under Points to move, type the number of points, or tap Use all. The screen shows how much that is in pounds and the button changes to Move £X onto the card.
Tap the button. You'll see Moving your points while the balance loads onto the card. It takes a moment.
Moving points onto the card spends them. They come off your points balance and sit on the card in pounds, so move what you need rather than everything at once.
Step 2 - pay at the till
Open the card, in the app or in your phone's wallet.
In the app, tap the QR icon on the card to bring up your QR code.
Show it at the point of sale. The team scan it with their handheld device and the amount comes off your card.
The same screen has a barcode and your card number, so if the QR code won't scan the team can use those instead. Tap the eye icon to show the full card number.
Check what's left
Your card shows Left on the card after every top-up and payment. Top up again whenever you need to. The card doesn't expire between visits, it just holds whatever balance you've loaded.
Where you can use it
Any of your employer's venues. If you're not sure whether a particular site takes it, ask your manager.
If it doesn't work at the till
Check there's enough on the card. The balance is on the card itself
If the QR code won't scan, try the barcode or read out the card number
Check you've got signal or Wi-Fi. The app needs a connection to show your card
Still stuck? Tap More (⋮) then Support and message us
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Need help?
If you're not sure which venues take the card, ask your manager. If it's about the app itself, tap More (⋮) then Support and message us.