No password reset email received
If you asked for a password reset but did not get the email, follow the steps below.
First, check these things
Check your spam or junk folder
Make sure you used the correct email address
This must be the email linked to your Grateful account
Wait 2 – 3 minutes
Try the reset again if needed
Still no email?
If you’re still stuck, contact support:
Use Messenger in the bottom right of the Help Centre
Or email: [email protected]
Include this in your message
Your employer
Your site
Your role
Your full name
This helps us fix your access faster.